RETURNS & REFUNDS POLICY
At CASA MILANO, we want you to feel confident when shopping with us.
1. YOUR RIGHT TO CANCEL
For qualifying online purchases, consumers in the UK may generally have a statutory right to cancel an order within 14 days of receiving the goods, subject to applicable legal exceptions.
This right is separate from any voluntary return policy offered by CASA MILANO.
2. RETURN CONDITIONS
Returned products should, where applicable:
- Be in their original condition
- Be unworn and unused
- Have original tags attached
- Include original packaging where reasonably possible
- Not show damage caused by the customer
Certain products may be excluded from cancellation or return where permitted by law.
3. HOW TO REQUEST A RETURN
Contact us at:
Please include:
Order number
Name
Product(s) you wish to return
Reason for return, where applicable
We will provide return instructions.
4. RETURN SHIPPING
Unless the item is faulty, damaged, incorrect, or applicable law requires otherwise, the customer may be responsible for the cost of returning an unwanted item.
Any applicable return costs will be communicated clearly.
5. REFUNDS
Once an eligible return has been received and inspected, we will process the applicable refund.
Refunds are normally issued to the original payment method.
Where required by law, refunds will include applicable standard delivery charges.
6. FAULTY OR INCORRECT ITEMS
If you receive a defective, damaged or incorrect item, contact us at:
We will review the issue and provide an appropriate remedy in accordance with applicable consumer law.
7. SALE ITEMS
Purchasing an item during a promotion or Birthday Offer does not remove mandatory consumer rights.
The specific promotional terms may apply to voluntary returns or exchanges.
8. EXCHANGES
Where available, exchange options will be communicated by our customer-service team.
If an exchange is unavailable, we may process a return and refund instead.
9. CONTACT
For all return and refund requests:
CASA MILANO
info@casa-milano.shop